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Subprocessors

Artos Software Inc. uses the following third-party subprocessors in order to provide the Service to you.

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1. Core subprocessors - used for every merchant

2. Optional integrations - used only if you connect them

These are only active if you choose to connect them from within STOQ, using your own account and API credentials for that service. If you don't connect one, no data is shared with it.

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Each subprocessor is used only to deliver the specific functionality described above — none of them receive your data for any other purpose, and each is contractually required to encrypt data at rest and restrict access to privileged personnel.

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If we add a new core subprocessor, we will notify you by email to your store's contact address at least 14 days before the change takes effect, consistent with our Data Processing Agreement, so you have the opportunity to object as described there. Optional integrations are, by definition, added only at your direction and don't require this notice.

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Questions about our subprocessors can be sent to support@stoqapp.com.

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Core subprocessor Type of service Location
Amazon Web Services Inc Email delivery (SES), message queuing, object storage (e.g., logos/assets), and infrastructure monitoring Canada
Bugsnag Error tracking / application monitoring United States of America
ClickHouse Analytics database provider United States of America
Crisp IM Support ticket management France
Fly.io Infrastructure for internal tooling United States of America
Google Analytics (Google LLC) Website analytics United States of America
Heroku Inc (Salesforce) Cloud hosting & infrastructure provider United States of America
New Relic Application performance monitoring United States of America
PlanetScale Managed database hosting United States of America
PostHog Product analytics United States of America
Render Cloud hosting & infrastructure provider United States of America
SendGrid (Twilio) Email delivery United States of America
Slack Technologies Inc Support ticket management United States of America
Twilio Inc SMS communication United States of America
Optional subprocessor Type of service Location
Email Octopus Email list sync United Kingdom
Judge.me Product reviews United States of America
Klaviyo Email/SMS marketing platform sync United States of America
Postscript SMS marketing platform United States of America

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Have a query? Reach out at

support@stoqapp.com
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